
| Brand | SHORETEL SHOREGEAR |
|---|---|
| Manufacturer Part Number | SG-90 |
The ShoreGear SG-90 ST001 Voice Switch from ShoreTel is a versatile and feature-rich voice switching solution designed for medium to large-scale business communications. This voice switch offers seamless integration with the ShoreTel IP communication system to deliver advanced call handling, routing, and management capabilities.
The SG-90 ST001 Voice Switch comes in a compact, rack-mounted design with a capacity to support up to 32 ShoreTel IP Phones or DECT cordless handsets. It also includes four FXS (Foreign Exchange Subscriber) ports, which can be used to connect analog telephones, fax machines, or modems.
One of the key features of this voice switch is its automated call distribution (ACD) capabilities, which enable businesses to efficiently manage and prioritize incoming calls. The ACD system offers various call queuing options, such as circular queuing, long-term queuing, and priority queuing, ensuring that calls are handled in an orderly and efficient manner.
Another valuable feature of the SG-90 ST001 Voice Switch is its call reporting and recording capabilities. The voice switch comes with comprehensive call reporting features, allowing businesses to monitor call traffic, identify trends, and gain insights into call handling performance. Additionally, the voice switch offers call recording capabilities, which can be used for training, quality assurance, and compliance purposes.
The SG-90 ST001 Voice Switch also includes advanced call handling features, such as call transfer, call park, call pickup, and call forwarding. These features enable users to easily manage calls and efficiently handle multiple calls at once.
The voice switch offers a user-friendly web-based interface, which allows for easy configuration and management of the system. The interface provides real-time monitoring of call traffic and system status, as well as the ability to view call logs and reports.
In summary, the ShoreGear SG-90 ST001 Voice Switch from ShoreTel is a powerful and versatile voice switching solution designed to meet the communication needs of medium to large-scale businesses. Its advanced call handling, routing, and management capabilities, along with its ACD, call reporting, and recording features, make it an indispensable tool for businesses looking to streamline their communications and improve customer service.
ShoreTel ShoreGear SG-90 ST001 Voice Switch is a digital voice switching system designed for small to medium-sized businesses. Here are some pros and cons that might help you decide if this system is suitable for your organization:
Pros:1. Scalability: The SG-90 ST001 can support up to 96 ports, making it an ideal choice for small to medium-sized businesses that require a flexible and scalable voice switching solution.
2. Easy to install and configure: ShoreTel's voice switching systems come with user-friendly web-based interfaces, making it easy to install and configure the system without requiring extensive technical expertise.
3. High-quality voice: ShoreTel's voice switching technology is known for delivering high-quality voice services, ensuring clear and reliable communication for your business.
4. Integration with ShoreTel's Unified Communications System: The SG-90 ST001 can easily integrate with ShoreTel's Unified Communications System, enabling features such as call transfer, call forwarding, and voicemail.
5. Cost-effective: Compared to other voice switching systems, the SG-90 ST001 is relatively affordable, making it a cost-effective option for small to medium-sized businesses.
Cons:1. Limited features: The SG-90 ST001 is primarily designed as a voice switching system and may not offer as many advanced features as more robust Unified Communications Systems.
2. Limited interoperability: The system may not be compatible with other third-party voice systems, making it essential to ensure that your existing infrastructure is compatible before making the switch.
3. Limited expansion options: Although the SG-90 ST001 can support up to 96 ports, expanding the system beyond this point may require additional hardware, increasing the overall cost.
4. Limited redundancy: The system does not offer built-in redundancy features, making it essential to implement external redundancy measures to ensure business continuity.
Conclusion:The ShoreTel ShoreGear SG-90 ST001 Voice Switch is an excellent choice for small to medium-sized businesses that require a cost-effective, scalable, and high-quality voice switching solution. Its user-friendly interface and easy installation make it an attractive option for organizations with limited technical resources. However, it may not offer as many advanced features as more comprehensive Unified Communications Systems, and its limited interoperability and expansion options should be carefully considered before making a purchase.
Recommendation:If your business requires a simple, cost-effective voice switching solution with high-quality voice services, the ShoreTel ShoreGear SG-90 ST001 Voice Switch is an excellent choice. However, if you require more advanced features, such as video conferencing or instant messaging, you may want to consider a more comprehensive Unified Communications System. Ultimately, the decision depends on your specific business requirements and budget.
Condition: f4-c4. Stock # 8. Does not include: cables, user manual or any other accessories not mentioned above shown in the pictures. Package includes: switch with power cord, only as shown in the pictures.
Used, good working. Cosmetic condition: the switch has some scratches and shows some signs of wear due to the previous usage, please refer pictures. Cables, user manual are not included.
